Shipping Policy

All orders are picked and packed and dispatched from our warehouse in Sydney.

Shipping costs are calculated by weight and destination location upon checkout. We are currently running a promotion where all orders within Australia that are over $100 receive complimentary standard shipping. Standard shipping is 3-5 business days.

For all international orders a $17 AUD shipping fee applies (8-15 business days)

For all orders outside of Australia transit times are 5-10 working days after dispatch. Depending on the destination country, extra time may be required for customs clearance processing. Orders sent outside of Australia may be subject to import taxes, customs fees, duties, etc. These fees are outside of out control and are charged by the local customs authorities. Please contact your local customs office to find out what customs fees and charges are applicable in your country. These fees are entirely the responsibility of the purchaser. We cannot accept such claims and cannot not be responsible for these costs.

We ship to New Zealand only for international orders.

A flat $17 AUD shipping fee applies. Delivery usually takes 5–10 business days after dispatch, but delays may occur if the parcel is held by New Zealand’s processing facility.

All import taxes, duties, and customs charges are the responsibility of the customer. UGG Originals has no control over these fees and cannot cover or refund them. For details on any applicable charges, please contact New Zealand Customs.

Due to international trademark requirements, items shipped overseas may have different branding and labelling.

If you change your mind about your order, we can issue a refund for the item cost once it is returned in unused condition. Shipping fees paid at checkout are not refundable.

Return to Sender: If a parcel is not collected and is returned to us, the customer is responsible for the return postage cost.

Please allow up to 24-48 hours for your order to get picked and packed and dispatched with the courier company. Our warehouse operates Monday to Friday 9-5pm.

We use a number of different couriers including Australia Post, Couriers Please and Fastway.

Once you complete your purchase you will receive an email confirmation detailing your order number. Please check your spam/junk folder if you are missing this email. If you still have not received it please get in touch with us.

If you have made an error, please get in touch with us immediately so we can correct the details in the system. We cannot guarantee this can be done before the item gets dispatched but we will do our best to correct it before the item gets sent out.

Yes. All deliveries can be tracked online via the relevant postal carrier's website. Tracking information will be emailed to you once your goods have been despatched from our Head Office.

Please note that international postage orders may be untrackable beyond Australian borders dependant on both the receiving postal company and the packages destined country. However, if an issue occurs, please contact the postal company your package was originally sent with, and provide them with your tracking number.

If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf.

Please refer to details of our Returns Policy.